Please take the time to carefully read the delivery information and timescales for your specific location. If you have any questions, please contact customer service on 0333 339 1565 or email sales@xpress-wholesale.co.uk
Orders placed before 10pm, Monday to Friday will be despatched in two working days. Orders placed on a weekend will be despatched the following Tuesday.
Delivery schedules stated above are calculated from Order Date. Orders are normally received within 2 working days from Despatch Date, with the exception of European deliveries.
Deliveries are made between 9am and 6pm, Monday to Friday. If these timescales are unsuitable, please contact customer service on 0333 339 1565 or email sales@xpress-wholesale.co.uk. Alternatively, you can notify us of any special instructions when placing your order online.
Confirmation of despatch, complete with final invoice, will be emailed to your registered email address on the day of despatch.
Delivery times are not binding and are subject to Bank Holidays.
Additional charges apply for Named Day, AM and Next Day services.
All orders are palletised, shrink wrapped and covered on top to ensure all goods are kept safe and secure during transit. Whilst every effort is made to deliver orders in immaculate condition, occasionally problems can occur in transit.
If there are any visible signs of damage to the exterior pallets or cartons, please contact customer service on 0333 339 1565 or email sales@xpress-wholesale.co.uk immediately.
All goods are delivered on trucks that use rear tail lifts, therefore you will need to ensure your desired delivery address has sufficient access for the driver to safely and legally stop to unload the delivery.
The driver is not responsible for decanting pallets, therefore you will need to use your own personal equipment where possible, to accept and take goods into your premises.
Deliveries must be signed for by an adult aged 18 or over.
If our courier attempts delivery, and no one is present to accept, the goods will be returned and held at a local delivering depot where they will await our instruction. On this occasion, please contact customer service on 0333 339 1565 or email sales@xpress-wholesale.co.uk
Please ensure you have provided accurate delivery details prior to the delivery of your order.
Re-delivery charges apply.
Postcodes with a delivery surcharge
The following UK Postcodes are subject to delivery surcharges, calculated at the checkout stage;
| Postcode | Area |
|---|---|
| AB10 – AB25 | Aberdeen |
| AB30 – AB56 | Kincardineshire, Aberdeenshire, Banffshire |
| BT | Northern Ireland |
| GY | Guernsey (Channel Island) |
| HS | Isle of Lewis, Isle of Scalpay and other districts |
| IM | Isle of Man |
| IV | Inverness |
| JE | Jersey (Channel Island) |
| KA27 – KA28 | Isle of Arran, Isle of Cumbrae |
| KW1 – KW14 | Orkney Islands and other districts |
| PA20 – PA80 | Isle of Bute, Argyll and other districts |
| PH1 – PH44 | Perthshire, Inverness-shire and other districts |
| PH49 – PH50 | Argyll |
| PO30 – PO41 | Isle of Wight |
| TR21 – TR25 | Isle of Scilly |
| ZE | Shetland Islands |